Creating a repair request

To create the repair request, do the following:

Open the About Enfocus Switch window.
When your license needs repair, the window shows "Needs repair" in red, and a Repair button.
Click the Repair button to open the Repair License Wizard (on PC) or the Repair License Assistant (on Mac).
Click Next / Continue in the first screen of the Repair License Wizard/Assistant dialog box.
Select Off-line repair and click Next / Continue.
Leave Step 1: Create a repair request selected and click Next / Continue.
Save the repair request file.
1. Click Save As (PC) / Select... (Mac).
2. In the pop-up that opens, browse to the desired location and click Save.
  Note: By default, the activation request file is called requestrepair.xml.
A message appears stating that Step 1 of the off-line repair has been completed successfully. Click Finish / Done.
Copy that file to a computer with Internet access using whatever method you have available - USB thumb drive, diskette, network...