The licensing server software stores its critical configuration information in a special area of the filesystem called trusted storage. This area of the computer can appear empty when in reality it is not.
If you are using a filesystem monitoring utility such as Radmind on the Macintosh, it can delete the configuration in the trusted storage area thinking it is empty. Make sure in the monitoring utility to exclude those directories from monitoring/cleanup/replacing.
Operating System |
Trusted Storage location |
|---|---|
OS X on a Macintosh |
/Library/Preferences/FLEXnet Publisher/FLEXnet |
Windows XP on a PC |
\Documents and Settings\All Users\Application Data\FLEXnet |
Windows Vista on a PC |
\ProgramData\FLEXnet |