When your off-line activation, deactivation or repair fails after loading the response file you downloaded from the activation website, it may be because you downloaded the file twice.
This happens when your browser blocks automatic downloads, and you click the security message at the top of your browser window then go back to the previous page to try downloading the file again.
This generates a second, corrupt response file, that causes the activation / deactivation / repair to fail.
If this happened to you, complete and submit the "report a problem" form on the web at http://www.enfocus.com/reportaproblem.php.
To avoid this next time you download a response file, you need to either change your browser's security settings, or click the direct link on the download page.
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